Who should attend?
Every staff member communicates with others during the course of any normal day. This communication includes a combination of factual content, complaints about work not done properly and should include acknowledgement for tasks completed satisfactorily and timeously. Therefore all staff (and any organisation) can benefit from learning to communicate effectively.
Introduction to the course
Communication, whether spoken, written or non-verbal are the cogs and gears on which any organisation runs. Understanding your own approach in phrasing messages.
- How others might interpret your intentions and even your facts differently.
- The key to effective functioning and successful co-operation between members of any organisation.
- Learn to phrase your messages so that you reach each member of your audience.
- Understand how to communicate negative feedback so that it becomes a constructive tool to move towards your desired outcome.
- Develop a recipient-focussed approach to harness the power of acknowledgement and inspire team members to greater performance.
What will participants learn?
- Understand how and why people do not always hear what you intended to say.
- How to ensure effective communication, reduce misunderstandings and minimise frustrations.
- Managing negative feedback in a positive way.
- The inspirational magic of effectively positioning acknowledgements in order to keep colleagues on track.
