Who should attend?
Management who sets the culture of the company, front of house personnel dealing with the public and the obstacles they bring. Any person who will ever face an obstacle whilst conducting their business.
Introduction to the course
Recession, economic downturn, corruption, culture shift, heightened regulation, stiff competition, marketplace shifts – a very condensed list of obstacles that companies face on a daily basis. This course will equip you with the thinking skills to view obstacles as opportunities.
What will participants learn?
- Identify the catalyst that starts a thought process when faced with obstacles.
- Rewire and rephrase obstacles to become opportunities.
- Getting to grips with empowerment.
- Going from ignorance to illumination.
- The power of the silver lining strategy that will guide organisations into a positive future.
- Practical everyday applications for silver lining sustainability.
- Tenacity techniques applied to tackle challenges.
